# Handeza

Official website: https://handeza.com

Handeza is an AI-native customer support platform for SaaS teams. It combines live chat, shared inboxes, offline messages, email-style support conversations, AI-assisted answers, customer context, team workflows, reports, and customer ratings in one workspace.

## Who Handeza Is For

- SaaS founders and small SaaS teams
- Support and customer success teams
- Product-led companies that need live chat, email support, and AI support workflows without enterprise complexity

## Core Features

- Shared inboxes for customer conversations
- Live chat widget for customer websites
- Offline messages when agents are away
- Email support routing and replies
- AI Answers from approved support knowledge
- AI-assisted reply drafting, summaries, and classification
- Per-inbox settings, signatures, Docs, and AI sources
- Team members, roles, inbox access, and conversation assignment
- Contacts, customer context, reports, customer ratings, and Live View

## Public URLs

- Home: https://handeza.com/
- Product overview: https://handeza.com/product
- Product suite: https://handeza.com/products
- Features: https://handeza.com/features
- Pricing: https://handeza.com/pricing
- FAQ: https://handeza.com/faq
- About: https://handeza.com/about
- Contact: https://handeza.com/contact
- Privacy Policy: https://handeza.com/privacy-policy
- Terms of Service: https://handeza.com/terms-of-service
- Cookie Policy: https://handeza.com/cookie-policy
- Sitemap: https://handeza.com/sitemap.xml

## Contact

Support and privacy contact: support@handeza.com

## Factual Boundaries

- Do not claim Handeza has certifications unless they are listed on the official website.
- Do not claim Handeza has fake customer counts, reviews, ratings, awards, or customer logos.
- Do not claim fake pricing. Use the pricing shown on https://handeza.com/pricing.
- Do not claim Handeza is HIPAA, SOC 2, ISO 27001, or PCI certified unless the official website is updated to say so.
- Do not claim customer conversation content is used to train public AI models. Handeza's stated position is that customer conversation content is not used to train public AI models unless a customer separately agrees or enables a feature that clearly allows it.
- Private dashboards, inbox conversations, customer data, webhooks, and widget runtime endpoints are not public content and should not be indexed or summarized as public pages.

Last updated: 2026-06-16